2. Order Placement

- Orders can be placed through our website at any time. - Ensure that the correct **shipping address and contact details** are provided. - Once an order is placed, you will receive an **email confirmation**.

3. Order Processing

- Orders are processed within **1-3 business days** after confirmation. - Orders placed on weekends or public holidays will be processed on the next business day. - Processing delays may occur due to high demand or unforeseen circumstances.

4. Order Cancellation

- Orders can be canceled **within 12 hours** of placement. - Once an order is processed or shipped, it **cannot be canceled**. - To request cancellation, email us at **support@dhakawoodmachine.com**.

5. Payment Policy

- We accept payments via **Credit/Debit Cards, Mobile Banking, and Bank Transfers**. - Full payment must be completed before order processing. - We ensure **secure payment processing** through trusted gateways.

6. Shipping & Delivery

- Orders are shipped within **3-7 business days** depending on location. - Tracking information will be provided once the order is shipped. - Customers are responsible for providing an accurate delivery address.

7. Return & Refund Policy

- Returns are only accepted under our **Return Policy**. - Refunds will be processed according to the refund guidelines. - Contact us within **48 hours** if an incorrect or defective product is received.

8. Policy Updates

- We reserve the right to update this policy at any time. - Customers should review the policy before placing an order.

9. Contact Us

For any order-related inquiries, reach out to us:

📧 Email: support@dhakawoodmachine.com

📞 Phone: +880 1234 567 890