2. Eligibility for Returns

You can return a product if it meets the following conditions:

• The item is unused and in the same condition you received it.
• The return request is made within **7 days** of delivery.
• Original packaging, receipt, and proof of purchase are included.

3. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products.
• Used or damaged items.
• Products without original packaging or receipt.
• Clearance or final sale items.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within **5-7 business days**.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable.

5. Exchange Policy

If you received a defective or incorrect product, we will replace it free of charge. Contact us within **48 hours** of receiving your order.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).

7. How to Initiate a Return

To request a return, follow these steps:

• Email us at **support@dhakawoodmachine.com** with your order details.
• Wait for return confirmation and shipping instructions.
• Ship the product to the provided return address.

8. Policy Updates

We may update this return policy from time to time. Please review it regularly for changes.

9. Contact Us

If you have any questions, feel free to contact us:

📧 Email: support@dhakawoodmachine.com

📞 Phone: +880 1234 567 890